Overview
We are seeking two highly skilled IT Desktop Support Engineers to join our IT team on a contract basis, contributing to on-site and remote support for internal users. This role focuses on delivering exceptional desktop support services, assisting with ticket management, troubleshooting technical issues, and enhancing the overall efficiency of the IT operations. The selected candidates will work closely with various levels of personnel, from shop floor staff to management, in a dynamic and fast-paced environment.
Responsibilities
- Own tickets in the ITSM system, ensuring timely logging, response, and resolution.
- Deliver fast, friendly support for routine IT issues including laptop provisioning, WiFi troubleshooting, and printer problems.
- Communicate effectively with users at all levels, from shop floor to C-suite management.
- Produce simple knowledge articles to enhance the support documentation.
- Utilize initiative and problem-solving skills to prioritize and address tickets efficiently.
- Assist in upskilling junior team members through support and education.
Requirements
- Proven experience in 1st and 2nd line IT support, ideally within a corporate environment.
- Strong problem-solving skills with a focus on desktop-related issues, including hardware and software troubleshooting.
- Excellent customer service skills and effective communication abilities.
- Ability to work dynamically without extensive documentation, making informed decisions quickly.
- Previous experience in a helpdesk or desktop support role is preferred.
- Motivated team player with a proactive attitude and willingness to assist others.