Overview
We are seeking a motivated Technical Support Specialist to join a dynamic IT team on a 12-month contract. This role focuses on providing 1st and 2nd line IT support to employees within a global investment organization, offering an excellent opportunity for individuals early in their IT careers to enhance their technical skills with hands-on experience in a collaborative environment.
Responsibilities
- Provide hands-on 1st and 2nd line IT support to employees.
- Set up, configure, and deploy laptops and devices.
- Troubleshoot Windows, Microsoft 365, hardware, and software issues.
- Support new starters with IT onboarding and equipment setup.
- Manage IT support tickets and maintain IT inventory.
- Collaborate with experienced technical specialists to resolve issues.
Requirements
- 0–2 years' experience in IT Support, Service Desk, or Desktop Support.
- Good working knowledge of Windows and Microsoft 365.
- Familiarity with ticketing systems such as ServiceNow, Jira, or Zendesk.
- Basic networking and troubleshooting knowledge.
- Proactive attitude and strong communication skills.
- Passion for IT; corporate IT support experience is a plus.