Microsoft Support Engineer

Overview

We are seeking a Microsoft Support Engineer with active UKIC DV/eDV clearance to join a secure managed service provider (MSP) environment. The role focuses on providing operational support and administration of Microsoft identity, authentication, and infrastructure services over an 18-month period, with the possibility of transitioning to a permanent position. The successful candidate will engage in hands-on, second-line support and collaborate closely with various teams to ensure optimal platform performance and security.

Responsibilities

• Provide second-line support for Microsoft server, identity, and federation services.
• Manage and resolve incidents, service requests, and operational changes.
• Monitor platform health, performance, and service availability.
• Administer Active Directory, AD FS, Device Registration Services, and authentication platforms.
• Support security patching, vulnerability remediation, and certificate management.

Requirements

• Active UKIC DV or eDV clearance.
• Strong experience with Microsoft Active Directory and AD FS.
• Windows Server administration expertise.
• Knowledge of PKI, SQL Server, and PowerShell automation.
• Proficient in authentication protocols, including SAML, OAuth, OpenID Connect, Kerberos, and NTLM.
• Previous experience in secure government or defense environments is preferred.