Overview
The Product & Account Lead will play a crucial role in managing and growing Oxford Dynamics' biotech account, overseeing client relationships and product direction while ensuring commercial success. This position requires collaboration with internal teams and a deep understanding of client needs, making the role essential for the company's expansion into private sector life sciences. The contractor will influence product outcomes, drive adoption, and establish long-term partnerships, emphasizing autonomy and proactive decision-making.
Responsibilities
- Own the Biotech Account and serve as the primary client contact.
- Set and manage client priorities while maintaining realistic expectations.
- Oversee communication with clients through updates and structured reviews.
- Manage delivery of products and ensure alignment with client needs.
- Lead the internal team, setting direction and maintaining momentum.
- Translate client feedback into actionable product roadmaps.
- Identify growth opportunities and increase account usage and revenue.
- Facilitate Agile ceremonies and ensure clear reporting for stakeholders.
Requirements
- 5+ years of experience managing AI projects with diverse stakeholders.
- Proven track record of end-to-end ownership of client relationships, including commercial aspects.
- Background in biotech, pharma, or life sciences to effectively communicate customer needs.
- Experience translating market demands into achievable engineering priorities.
- Ability to lead and coordinate technical teams with credibility.
- Familiarity with modern AI and software technologies (e.g., LLMs, RAG, Python).
- Strong skills in scope, budget control, and risk management.
- Self-directed with a track record of building processes from the ground up.