Overview
The Product & Account Lead is a critical role at Oxford Dynamics, responsible for owning and managing the biotech account, shaping client relationships, product direction, and overall account performance. Working closely with a collaborative team, you'll influence the organization's growth by integrating advanced AI and robotic technologies into the life sciences sector. This hybrid position offers an opportunity to define processes and strategies that ensure successful product delivery and long-term client satisfaction.
Responsibilities
- Own the Biotech Account, acting as the primary point of contact for the client.
- Set and manage priorities with the client, ensuring clarity and realism on both sides.
- Run end-to-end communication, providing regular updates and structured reviews.
- Oversee account performance, tracking health, satisfaction, and commercial outcomes.
- Manage the internal team to deliver on account promises and timelines.
- Translate client feedback into a clear product roadmap, coordinating resources across functions.
- Drive project plans and milestones while identifying growth opportunities within the account.
- Run Agile ceremonies and produce client and leadership reporting to unblock issues.
Requirements
- 5+ years of experience managing AI projects and client relationships in fast-paced environments.
- Background in biotech, pharma or life sciences, with understanding of customer requirements.
- Proven ability to translate customer needs into actionable product priorities.
- Experience leading technical teams and making trade-offs in collaboration with engineers.
- Comfortable with AI, software stacks, and metrics tracking for product adoption and revenue.
- Self-directed and able to operate without predefined procedures.
- Strong scope, budget, and risk management skills.