Overview
The Project Manager role is designed for an experienced Lead Technical Product Owner to support a major project within the UK retail and hospitality technology sector. This contractor will take ownership of two key digital products while collaborating with various teams, such as UX, Engineering, and Store Operations, to enhance product features and overall customer experience. The position focuses on translating business priorities into actionable product goals and ensuring that customer needs are met through effective product management.
Responsibilities
- Own detailed product roadmaps and prioritised backlogs for customer-facing Touchscreens and Kitchen Display Systems.
- Collaborate with UX, Engineering, and Architecture teams to ensure product requirements are technically viable.
- Gather customer insights, store feedback, and product data to validate ideas and inform product decisions.
- Manage stakeholder relationships across multiple teams, influencing priorities and aligning on product direction.
- Translate business and operational needs into clear requirements and user stories for engineering teams.
- Identify opportunities for improvement in touchscreen ordering and kitchen workflows, using evidence-led decision making.
- Help develop and mentor Business Analysts or similar roles within the team.
Requirements
- Proven track record as a Product Owner with experience in managing complex digital products.
- Strong understanding of technical architecture, software integrations, and customer-facing technologies.
- Experience in product discovery processes, including defining problems, developing hypotheses, and validating solutions.
- Ability to create clear requirements, user stories, and acceptance criteria based on customer and business needs.
- Experience with complex integrations between retail technology systems and software platforms.
- Strong stakeholder management skills, with the ability to influence and balance competing priorities effectively.
- Familiarity with metrics and success measures to assess product performance and outcomes.