Overview
The Telecommunications Project Manager will oversee the mobilisation of customers onto a new platform and product portfolio, ensuring a smooth transition and adoption process. Working in a fast-paced environment, the Project Manager will collaborate with various stakeholders across product, operations, and customer onboarding teams. This role is essential in coordinating activities, managing project milestones, and driving effective communication throughout the project lifecycle.
Responsibilities
- Lead customer mobilisation and onboarding activities for a new platform and product set.
- Manage project plans, timelines, risks, dependencies, and stakeholder communications.
- Coordinate cross-functional teams including product, delivery, operational, and customer-facing functions.
- Ensure a seamless transition for customers adopting new services and capabilities.
- Track project progress, provide regular status reporting, and drive issue resolution.
- Facilitate workshops, planning sessions, and stakeholder meetings.
- Create and maintain project documentation and governance artifacts.
- Deliver comprehensive knowledge transfer.
Requirements
- Proven experience delivering complex projects as a Project Manager in Telecommunications.
- Exposure to public sector environments.
- Strong understanding of product-led environments and product delivery lifecycles.
- Experience supporting customer onboarding, mobilisation, migrations, or transition programmes.
- Ability to engage with stakeholders at all levels and manage multiple workstreams simultaneously.
- Excellent communication, organisation, and planning skills.
- Desirable experience in telecommunications, technology, digital services, or managed service environments.