Overview
The Senior Delivery Manager will take on a pivotal role in a fast-paced delivery team, responsible for owning client relationships and managing multiple engagements from discovery to launch. Reporting to the Head of Delivery, this individual will work across various sectors, helping to shape project strategy and execution for digital transformation initiatives. The role is designed for an experienced professional who enjoys managing multiple clients and is adept at navigating technical challenges while delivering high-quality results.
Responsibilities
- Lead client engagements from discovery through to launch, ensuring clarity in workstreams.
- Develop and maintain project plans that integrate multiple moving parts for team and client visibility.
- Identify risks and dependencies early, proactively addressing them to prevent project disruptions.
- Act as the main point of contact for clients, managing discussions around scope and budget.
- Re-establish engagements that require adjustment, ensuring they stay on course.
- Collaborate with cross-functional teams including engineers, designers, and QA throughout the project lifecycle.
- Facilitate key meetings and workshops, engaging stakeholders effectively.
- Ensure clear communication and assistance are provided to the team for project-related challenges.
Requirements
- Proven experience as a Delivery Manager, Project Manager, or Digital Project Manager, overseeing multiple client engagements concurrently.
- Demonstrated success in delivering technical projects worth £500k or more, encompassing multiple workstreams.
- Familiarity with digital transformation projects, including apps, platforms, or websites.
- Strong understanding of engineering principles to identify technical risks timely.
- Tenacious problem solver, comfortable addressing difficult conversations with clients.
- Experience in an agency or consultancy environment is preferred.
- Knowledge of public sector delivery, particularly GDS, is advantageous.