Overview
We are looking for a skilled Senior Salesforce Administrator with a specialization in Service Cloud to join a major European travel organization on a 12-month contract. In this hands-on position, you will work collaboratively with both technical and business stakeholders to enhance the Service Cloud platform, focusing on deploying scalable solutions and ensuring best practices are followed throughout the deployment lifecycle.
Responsibilities
- Lead the configuration and enhancement of Salesforce Service Cloud.
- Manage the deployment lifecycle using modern DevOps practices.
- Prepare, validate, and deploy changes safely across Salesforce environments.
- Utilize GitHub and Gearset for managing source control and deployments.
- Collaborate with technical and business teams to translate requirements into scalable Salesforce solutions.
- Identify and help reduce technical debt across the platform.
- Support continuous improvement and platform optimization.
Requirements
- Extensive Salesforce Administration experience with deep expertise in Service Cloud.
- Strong understanding of DevOps and modern deployment practices.
- Commercial experience using GitHub and Gearset.
- Experience comparing environments and managing source control.
- Knowledge of Einstein AI capabilities within Salesforce.
- Experience building solutions using clicks not code, including Flows and declarative automation.
- Understanding of CTI integrations and contact centre environments.
- Ability to work effectively in both functional and technical discussions.