Overview
The Senior User Researcher will play a pivotal role in leading user-centered design efforts for a Scottish public body until March 2027. This position involves conducting primary research and facilitating sense-making across the Discovery and Develop phases, ensuring that user insights effectively influence service design and improvement. The contractor will collaborate closely with the User-Centered Design (UCD) team and Innovation and Transformation team to uphold research standards and advocate for user inclusion.
Responsibilities
- Deliver primary research and sensemaking to support the Discovery phase for a review of the change of name service.
- Conduct user testing of prototypes and potential solutions during the Develop stage to ensure insights from research are applied.
- Support the Innovation and Transformation team in assessing existing services and identifying candidates for digital transformation.
- Assist the Lead Content Designer in establishing user research standards and good practices for the organization.
- Advocate for the inclusion of users in research and design, explaining good user research practices to stakeholders.
- Identify appropriate research methods and deliver findings to support the Discovery phase for existing live services.
Requirements
- Proven experience in user research methodologies and techniques.
- Strong understanding of user-centered design principles and practices.
- Ability to analyze and synthesize qualitative and quantitative data.
- Experience conducting user testing and developing prototypes.
- Familiarity with public sector standards and practices, particularly within the Scottish Government.
- Excellent communication and stakeholder engagement skills.
- Demonstrated ability to work collaboratively within diverse teams.