Overview
We are looking for an experienced Service Designer to join our team for a 3-month contract role, working remotely. In this position, you will play a key role in designing and enhancing public services, ensuring they meet user needs while aligning with organizational goals. You will collaborate with cross-functional teams to develop innovative service solutions and facilitate workshops aimed at driving improvements in service delivery.
Responsibilities
- Lead the design and development of service concepts and propositions.
- Conduct user research and usability testing to inform service design.
- Collaborate with stakeholders to align service design with organisational objectives.
- Facilitate workshops and discussions to generate ideas and solutions.
- Develop service blueprints, journey maps, and other design deliverables.
- Mentor and support junior service designers within the team.
Requirements
- Proven experience in service design within a large organisation or government setting.
- Strong background in user research and design thinking methodologies.
- Experience of working to Government Digital Service (GDS) standards.
- Ability to clearly communicate design concepts and solutions.
- Experience working with stakeholders at all levels to influence service design decisions.
- Active security clearance (SC) is mandatory.