Overview
We are looking for an experienced Service Transition Manager to join the IT Operations function within a large, complex organisation. This role focuses on the transition of IT services, particularly within environments with substantial legacy technology and those undergoing significant service model transformations. The successful candidate will collaborate closely with a diverse range of stakeholders and manage multiple concurrent workstreams effectively, reporting directly to the Senior IT Service Manager.
Responsibilities
- Manage the transition of IT services within a large, complex environment.
- Support service model transformation and change initiatives.
- Build effective relationships with a wide range of stakeholders and teams.
- Lead the resolution of complex issues and escalations as they arise.
- Prioritize and manage multiple concurrent workstreams effectively.
- Work closely with outsourcing providers, particularly those from India.
- Ensure operational readiness for the delivery of services into live operations.
Requirements
- Significant experience in managing IT service transitions in large organizations.
- Strong expertise in legacy IT environments.
- Proven background in service model transformation.
- Demonstrable stakeholder management and relationship-building skills.
- Leadership capabilities to handle complex issues and escalations.
- Excellent organizational and prioritization skills.
- Experience with Indian outsourcing providers is highly advantageous.
- Familiarity with CGI is a plus.