Overview
We are looking for a skilled Technical Business Analyst to assist in implementing a new Bus Franchising operating model, focusing on large-scale transport transformation initiatives. The ideal candidate will work closely with various stakeholders involved in bus reform and technology integration while leading and guiding efforts in smart ticketing and performance management systems. This role is hybrid-based in South Yorkshire, requiring on-site presence approximately 2-3 days per week.
Responsibilities
- Collaborate with stakeholders to define and document business requirements for bus franchising operations.
- Analyze and evaluate existing systems, processes, and technology to identify improvement opportunities.
- Support the implementation of smart ticketing, contactless payments, and data analytics platforms.
- Facilitate workshops and meetings to gather insights and feedback from users and management.
- Conduct market research and benchmark against best practices in public transport transformation.
- Monitor project progress and report on key performance metrics to stakeholders.
- Ensure compliance with relevant legislation and best practices in transportation.
Requirements
- Proven experience as a Business Analyst in large-scale transformation or technology change programmes.
- Familiarity with Bus Franchising, Bus Reform frameworks, and related public transport initiatives.
- Experience with smart ticketing systems, account-based ticketing, and passenger information systems.
- Knowledge of data analytics platforms and contract performance management systems.
- Ability to work effectively in a Hybrid environment, demonstrating initiative and collaboration skills.
- Proficiency in relevant tools and software used in business analysis and project management.
- Desirable experience working within Local Authority or Transport Operator environments.