Overview
This Technical Implementation Manager role is focused on supporting a major UK-wide business transformation by ensuring a smooth migration to a new enterprise technology platform. The contractor will work closely with both operational and technology teams to manage data readiness, solution testing, and implementation planning, along with providing hands-on support during rollouts across multiple sites. The position requires a combination of technical curiosity and an understanding of business processes to troubleshoot issues and support users effectively.
Responsibilities
- Get hands-on with a new enterprise application and develop into a product SME.
- Support data discovery, validation, and migration readiness ahead of rollout.
- Understand system configuration, integrations, and operational processes behind the platform.
- Support solution testing, UAT, and implementation readiness.
- Plan and coordinate technology deployments across multiple UK sites.
- Work with operational teams, technology partners, and third-party suppliers through implementation.
- Provide on-site go-live support and hypercare/application support.
- Manage implementation plans, risks, issues, and dependencies through to successful BAU handover.
Requirements
- Experience in technology implementation, application support, systems delivery, rollout, or hypercare.
- Strong troubleshooting skills and curiosity to understand applications end-to-end.
- Experience supporting enterprise applications in live operational environments.
- Familiarity with SaaS, ERP, POS, or other operational/business applications.
- Exposure to data discovery, migration, validation, or cleansing.
- Experience in supporting testing, UAT, go-live, and post-implementation issues.
- Strong stakeholder and supplier management skills.
- Experience in multi-site environments such as hospitality, retail, leisure, or healthcare preferred.