Overview
We are seeking a dynamic TechOps Analyst to support IT operations within a growing premium activewear brand. In this role, you will collaborate with the IT Manager and be instrumental in ensuring that employee technology needs are met, while maintaining a seamless operation in a fast-paced environment. This is an engaging opportunity for an individual who thrives on problem-solving and process improvement, with the potential for contract extension or permanent placement.
Responsibilities
- Onboard and offboard employees by setting up laptops, accounts, applications, and permissions.
- Provide IT support by troubleshooting Mac and Windows devices, mobile phones, and software issues, effectively managing support tickets.
- Administer Google Workspace, including user accounts, groups, and permissions, alongside support for Microsoft 365.
- Manage device configuration, deployment, and maintenance, using MDM platforms to oversee asset records.
- Set up and troubleshoot meeting-room equipment, AV systems, and peripherals.
- Document solutions, maintain internal guides, and identify opportunities for process improvement.
- Utilize basic Python, scripting, and data skills to enhance reporting and operational efficiency.
Requirements
- 2-4 years of experience in IT support, IT operations, or workplace technology.
- Hands-on experience with both Mac and Windows environments.
- Proven experience administering Google Workspace, focusing on user provisioning and access management.
- Familiarity with MDM tools such as Jamf or Kandji and experience with IT ticketing systems.
- Basic Python, scripting, or data management skills, with an interest in automation.
- Strong communication skills with a user-centric approach to problem-solving.
- A proactive and organized individual capable of working independently in a dynamic environment.
- Experience in fast-paced scale-ups or similar environments is advantageous.