Overview
The Test Lead will play a pivotal role in overseeing testing activities for a major enterprise transformation program, focusing on the implementation of Zendesk across various business functions. This position involves collaborating with programme leadership, business stakeholders, and technical teams to ensure comprehensive testing coverage, effective defect management, and successful deployment readiness. The contractor will primarily work remotely, with occasional travel to Bristol.
Responsibilities
- Support the development and maintenance of the programme Test Strategy and Test Plan.
- Coordinate System Integration Testing (SIT), End-to-End (E2E), User Acceptance Testing (UAT) and operational readiness testing.
- Manage testing activities across multiple business and technical workstreams.
- Ensure test scenarios and scripts provide appropriate coverage of business processes and technical integrations.
- Facilitate defect triage, prioritisation and resolution, ensuring issues are tracked through to completion.
- Monitor testing progress, identifying risks, issues and blockers, and provide regular updates to programme leadership.
- Work closely with Programme Managers, Business SMEs, Product Owners, and Solution Architects.
- Support deployment readiness assessments and go-live sign-off.
Requirements
- Previous experience as a Test Manager, Test Lead or Test Co-ordinator in a large-scale technology transformation programme.
- Experience delivering testing across enterprise SaaS platforms, ideally Zendesk, ServiceNow, or Salesforce.
- Strong understanding of SIT, UAT, E2E and regression testing methodologies.
- Experience coordinating testing activities across multiple workstreams.
- Strong defect management and test governance experience.
- Confident stakeholder management skills across business and technical teams.
- Experience in Agile, Waterfall or hybrid delivery environments.
- ISTQB Foundation, Test Manager or equivalent qualification preferred.