Overview
We are looking for a skilled User Researcher for a contract role focused on conducting user research to enhance product and service design. This position involves working primarily in the field, engaging directly with users to gather valuable qualitative insights while collaborating with multidisciplinary teams. The contractor will contribute to ensuring that user needs and behaviors are effectively integrated into the development process.
Responsibilities
- Plan and conduct user research activities in diverse environments.
- Analyze and synthesize research findings into actionable insights.
- Engage directly with users to gather qualitative insights in their environments.
- Ensure that user needs and behaviors inform service and product design.
- Collaborate with multidisciplinary teams to achieve research objectives.
- Present research findings to non-technical audiences.
- Manage and organize user research activities independently.
Requirements
- Proven experience in user research, especially in fieldwork settings.
- Strong knowledge of qualitative research methods, including interviews and usability testing.
- Experience working within government or Government Digital Service (GDS) frameworks.
- Excellent communication and stakeholder management skills.
- Ability to analyze and synthesize research findings effectively.
- Strong organizational skills and attention to detail.
- Familiarity with common user research and collaboration tools (e.g., Dovetail, Optimal Workshop, Microsoft Office Suite).
- Experience with survey tools and data analysis software is a plus.