Overview
We are looking for a Business Analyst / Service Designer to join our team for a 6-month contract in a hybrid capacity, requiring 1-2 days on-site in London. The successful candidate will play a key role in redesigning and improving Security Access Management services in a Higher Education setting, collaborating closely with stakeholders to enhance service design and user experiences.
Responsibilities
- Facilitate workshops and gather business requirements.
- Develop AS-IS and TO-BE process maps, service blueprints and customer journeys.
- Identify opportunities for process improvement, simplification and automation.
- Support the design of target operating models, governance, and service catalogues.
- Produce business requirements, gap analysis, and recommendations.
- Work closely with business stakeholders, SMEs, and technology teams.
Requirements
- Proven Business Analyst or Service Designer experience.
- Higher Education experience required.
- Strong AS-IS / TO-BE process mapping skills.
- Experience facilitating workshops and engaging stakeholders.
- Service design, customer journey mapping, and process improvement expertise.
- Knowledge of operating models and service management principles.
- Experience with enterprise platforms such as ServiceNow is required.