Overview
We are seeking a skilled Business Analyst with expertise in ServiceNow to support a leading consultancy on an exciting project. In this role, you will facilitate workshops with stakeholders, enhance ITSM processes, and collaborate with architects and developers to ensure successful project delivery. Your contributions will be essential in bridging the gap between business requirements and technical implementation.
Responsibilities
- Lead workshops to gather and document business, functional, and non-functional requirements.
- Map current and future processes across ServiceNow ITSM modules and identify opportunities for improvement.
- Write user stories and acceptance criteria, documenting workflows, business rules, and service catalogue requirements.
- Collaborate with architects and developers to translate requirements into ServiceNow designs and validate the configuration.
- Support test planning and user acceptance testing (UAT) with business users.
- Assess feasibility, costs, benefits, and risks of proposed changes, communicating progress to stakeholders.
Requirements
- Proven experience as a Business Analyst in ServiceNow ITSM projects.
- Strong knowledge of ITIL and its application within ServiceNow workflows.
- Experience leading workshops and mapping processes to gather comprehensive requirements.
- Ability to produce detailed documentation that technical teams can implement and test against.
- Clear communication skills to effectively work with both business stakeholders and technical teams.