Overview
We are looking for an experienced Business Analyst specializing in Facilities Management processes to contribute to a six-month improvement initiative in a hybrid work environment. The contractor will work closely with stakeholders to document current processes, identify challenges, and design improved solutions that enhance operational efficiency. The role requires participation in onsite activities two days a week and emphasizes collaboration and comprehensive documentation.
Responsibilities
- Map and document current ('as-is') processes and design future-state ('to-be') solutions.
- Lead stakeholder workshops and facilitate requirements gathering.
- Identify business challenges and recommend effective process improvements.
- Produce clear, detailed requirements, process maps and solution documentation.
Requirements
- Proven Business Analyst experience with excellent stakeholder engagement and workshop facilitation skills.
- Strong analytical, requirements gathering and documentation capabilities.
- Knowledge of Facilities Management, particularly helpdesk operations and frontline service delivery.
- Experience across the asset and work management lifecycle, including work orders, asset maintenance, service requests and operational support.