Overview
The Change & Training Lead will be pivotal in implementing a comprehensive training and adoption strategy for a new system rollout and AI tool integration within a leading Utilities company. This hands-on role will involve collaboration across office, finance, and field teams to ensure that new technologies are effectively understood and utilized. The position aims to enhance user confidence and support long-term adoption of new tools and practices throughout the organization.
Responsibilities
- Drive the training and adoption strategy for new systems and AI tools.
- Create role-specific training programs and materials for diverse user groups.
- Develop a network of Training Champions/Super Users to facilitate ongoing support.
- Produce engaging training content, including guides and videos tailored for various digital literacy levels.
- Deliver training through webinars, classroom sessions, and one-on-one coaching.
- Track training completion, adoption, and competency metrics in collaboration with stakeholders.
- Manage resistance to change and enhance user confidence in utilizing new technologies.
Requirements
- Proven experience in leading IT training and digital adoption programs.
- Strong background in developing and delivering training to diverse audiences, including non-technical users.
- Excellent communication skills to simplify complex processes and create engaging content.
- Experience with workplace AI tools such as Copilot or ChatGPT.
- Knowledge of change management and adult learning principles.
- Familiarity with tools like WalkMe, Whatfix, Microsoft 365, and Teams is beneficial.
- Experience in fields like construction, logistics, or facilities management is highly desirable.