Overview
The Change Lead will manage the end-to-end training and adoption strategy for a significant system rollout and AI tool integration within a Utilities organization. In this hands-on role, the contractor will collaborate across various teams including office, finance, field, and subcontractors, ensuring that new technologies are understood, embraced, and seamlessly incorporated into business processes.
Responsibilities
- Drive the training and adoption strategy for new technology initiatives.
- Create role-specific training programs and materials for diverse user groups.
- Build and manage a network of Training Champions/Super Users to promote long-term adoption.
- Develop engaging guides, videos, and bite-sized training resources for users with varying digital literacy levels.
- Deliver training through webinars, classroom sessions, and one-on-one coaching.
- Track training completion, adoption, and competency metrics alongside business leaders.
Requirements
- Proven experience in leading IT training and digital adoption projects.
- Strong background in delivering end-to-end training within fixed timelines.
- Experience training diverse audiences, particularly non-technical users and contractors.
- Excellent communication skills to simplify complex software processes.
- Familiarity with workplace AI tools like Copilot or ChatGPT is essential.
- Experience with tools like WalkMe, Whatfix, Microsoft 365, and Teams is beneficial.
- Knowledge of change management and adult learning principles is required.