Overview
The Demand Manager will play a vital role in supporting the demand lead to effectively prioritize and manage resource allocation for project and professional services within the Supplier organization. This position involves collaboration with various customer stakeholders and requires engagement in project portfolio management and IT service management processes. The contractor will work in a hybrid capacity, facilitating communication and reporting while ensuring proper governance and stakeholder management across multiple teams.
Responsibilities
- Assist the demand lead in shaping and managing demands for project services.
- Prioritize and allocate resources in collaboration with Supplier organizations.
- Engage with business stakeholders to facilitate demand management processes.
- Report on pipeline and capacity planning to ensure effective resource utilization.
- Support governance responsibilities related to stakeholder management.
- Utilize ServiceNow knowledge to enhance demand management effectiveness.
- Communicate effectively across teams to drive the demand management process.
Requirements
- Proven experience as a Demand Manager or in a similar role.
- Familiarity with project portfolio management and ITSM processes.
- Knowledge of ServiceNow is desirable.
- Strong stakeholder management skills.
- Experience in pipeline and capacity planning.
- Ability to communicate clearly with various business stakeholders.
- Understanding of professional and project service allocation processes.