Overview
The Demand Planning & Channel Operations Manager will be instrumental in a major transformation initiative aimed at enhancing the customer experience within a leading mobile network provider in the UK. This role involves collaborating with various teams—including Commercial, Trading, and Supply Chain—to ensure alignment between sales targets and inventory levels across different channels. The contractor will take ownership of SKU forecasting and demand planning, utilizing analytical skills to influence and present findings to senior stakeholders during planning cycles.
Responsibilities
- Own weekly SKU forecasting across selected vendors and sales channels.
- Ensure stock availability aligns with channel demand and SKU requirements.
- Manage the end-to-end order flow from order capture through to delivery.
- Support channel onboarding, operational readiness, and process adoption.
- Identify and resolve order fallouts, delays, and operational issues.
- Collaborate with inbound supply chain and logistics teams to meet SLAs.
- Proactively manage risks relating to stock, delivery capacity, and supply.
- Present demand and supply plans to senior stakeholders and drive consensus.
Requirements
- Strong experience in channel operations, demand planning, order management, or supply chain.
- Advanced Microsoft Excel skills and experience with planning systems.
- Strong commercial awareness and excellent attention to detail.
- Experience managing products, SKUs, stock, and demand.
- Proficient in vendor, stakeholder, and account management.
- Good understanding of the S&OP process.
- Experience managing end-to-end fulfilment processes.
- Excellent written and verbal communication skills.