Overview
We are seeking a skilled Desktop Support Engineer to provide 1st and 2nd line support in a fast-paced financial services environment. This role, requiring on-site presence five days a week, involves diagnosing and resolving technical issues for end users while supporting a professional atmosphere. The successful candidate will join our team on an initial three-month contract with an option to extend or transition to a permanent role.
Responsibilities
- Provide 1st and 2nd line desktop support to end users across the business.
- Diagnose and resolve hardware, software, and connectivity issues.
- Support and troubleshoot Windows 10 and Windows 11 environments.
- Administer and support Active Directory user accounts, groups, and permissions.
- Troubleshoot Microsoft 365 (O365) applications and services.
- Manage and resolve incidents and service requests through a ticketing system.
- Perform device setup, deployment, and user onboarding activities.
- Escalate complex issues where required and maintain accurate documentation.
Requirements
- Proven experience in a 1st/2nd Line Desktop Support role.
- Strong knowledge of Windows 10 and Windows 11.
- Experience supporting Active Directory environments.
- Good understanding of Microsoft 365 (O365) administration and troubleshooting.
- Experience working with ITSM/ticketing systems.
- Strong hardware and software troubleshooting skills.
- Excellent communication and interpersonal skills.
- Experience within financial services or a corporate environment is highly desirable.