Overview
We are seeking an Interim IT Support Specialist for a 3-6 month contract in the food manufacturing industry. In this site-based role, the specialist will provide essential Level 1 technical support, working closely with various teams to ensure smooth IT operations. The focus will be on system updates, user management, and troubleshooting to maintain operational efficiency in a dynamic environment.
Responsibilities
- Provide day-to-day technical support to end users.
- Implement system updates and patches as needed.
- Assist with user onboarding and offboarding processes.
- Troubleshoot and resolve general IT issues promptly.
- Maintain documentation of support activities and solutions.
- Collaborate with staff to understand and address IT needs.
Requirements
- Proven experience in a Level 1 IT support role.
- Familiarity with IT troubleshooting and problem resolution.
- Experience in a fast-paced, dynamic work environment.
- Ability to start immediately and commit to the duration of the contract.
- Understanding of ITIL principles is a plus.