DV Windows Operations Engineer

Overview

The Windows Operations Engineer will be responsible for managing, maintaining, and optimizing an operations platform and Windows domain environment. This on-site role involves providing day-to-day support, addressing incidents, and executing administrative tasks, while also facilitating project-based initiatives to enhance platform functionality and security. The contractor will collaborate closely with various stakeholders to ensure operational efficiency and reliability.

Responsibilities

• Handle ticket-based incident management and service requests.
• Perform user/group provisioning, terminal installation/rebuilds, and OS/application patching.
• Maintain, secure, debug, and improve the operations infrastructure.
• Contribute to project-based platform improvements aligned with user priorities.
• Produce and maintain operational documentation and share knowledge on processes.

Requirements

• Proven experience in Windows desktop and server administration, including Active Directory, Hyper-V, and MECM/WSUS.
• Experience with support desk operations and enterprise Linux administration.
• Must hold security clearance to the Developed Vetting (DV) level.
• Strong problem-solving skills within a technical support environment.