Overview
We are looking for an experienced IT Business Analyst to support a strategic communications and business continuity initiative within a global retail organization. In this role, you will collaborate closely with technology and business stakeholders to design and implement unified communication capabilities, focusing on enhancing business continuity and crisis management processes. The initial contract lasts for two months with the possibility of extension for future phases.
Responsibilities
- Lead the analysis, design, and configuration activities for the pilot.
- Define and document business and operational requirements.
- Support the evaluation and implementation of a communications platform to strengthen business continuity.
- Design communication channels, escalation routes, governance processes, and operating procedures.
- Facilitate workshops and engage stakeholders across IT and business functions.
- Coordinate pilot activities and support testing and validation exercises.
- Capture lessons learned and provide recommendations for future deployments.
- Help plan and execute simulation exercises.
Requirements
- Proven experience in Business Analysis delivering technology or operational change initiatives.
- Experience with collaboration and unified communication platforms such as Zoom, Microsoft Teams, or Webex.
- Strong capabilities in process mapping and operating model design.
- Experience in gathering requirements and translating them into actionable solutions.
- Excellent stakeholder management and communication skills.
- Ability to work independently and drive outcomes with minimal governance.
- Desirable: Business continuity or crisis management experience.
- Familiarity with user adoption and training activities.