Overview
We are seeking a Contract Business Analyst to join a major core systems modernization program for a key logistics client. This role will focus on analyzing and improving operational processes, supporting the transition from legacy platforms to a SaaS solution, and ensuring alignment across cross-functional teams. The successful candidate will work collaboratively with product, engineering, and vendor teams to define and document business requirements and drive process harmonization.
Responsibilities
- Lead discovery and analysis across operational domains to understand current-state processes, systems, data flows and pain points.
- Elicit, define, and manage business requirements that support process harmonization and platform consolidation.
- Facilitate workshops and stakeholder sessions to align cross-functional teams on target outcomes, priorities, and scope.
- Produce clear documentation including process maps, user journeys, use cases, functional requirements, and acceptance criteria.
- Partner with product, engineering, architecture, and vendor teams to translate business needs into SaaS-based solution requirements.
- Support evaluation of solution options, including gap analysis between current capabilities and the SaaS platform.
- Contribute to governance and delivery practices, ensuring requirements are testable, traceable, and aligned to program goals.
- Support change readiness by helping stakeholders understand impacts to processes, roles, and ways of working.
Requirements
- Proven experience as a Business Analyst delivering systems change within logistics, transport, supply chain, or operational environments.
- Strong understanding of operational processes in Freight and/or Express, such as shipment lifecycle, routing, tracking, dispatch, exceptions, and customer service workflows.
- Experience working on core systems modernization, legacy replacement, or platform consolidation programs.
- Exposure to SaaS implementations and working with third-party vendors on requirements definition, fit-gap, and process alignment.
- Confident stakeholder management skills, able to work across business and technology teams and drive alignment in complex environments.
- Strong process modeling and requirements engineering capability.
- Comfortable working with differing processes and systems, identifying opportunities to standardize and simplify.