Overview
We are seeking a knowledgeable IT Support Engineer to join a financial services client on a 3-month contract based in Central London. This fully onsite role will require the candidate to provide comprehensive 1st and 2nd Line support to end users, ensuring effective troubleshooting in a fast-paced professional environment. The successful candidate will collaborate with various stakeholders while delivering exceptional customer service and technical expertise.
Responsibilities
- Provide 1st and 2nd Line desktop and IT support to end users across the business.
- Diagnose and resolve hardware, software, connectivity, and network-related issues.
- Support and troubleshoot Windows 10 and Windows 11 environments.
- Administer and support Active Directory user accounts, groups, permissions, and security.
- Troubleshoot and support DNS and DHCP services.
- Diagnose basic networking issues including TCP/IP, IP addressing, VLANs, Wi-Fi, switches, and routers.
- Troubleshoot Microsoft 365 (O365) applications and services.
- Manage and resolve incidents and service requests through an ITSM/ticketing system.
Requirements
- Proven experience in a 1st/2nd Line IT Support or Desktop Support role.
- Strong knowledge of Windows 10 and Windows 11.
- Hands-on experience supporting Active Directory.
- Good understanding of Windows Server environments.
- Practical knowledge of DNS and DHCP.
- Good understanding of basic networking principles, including TCP/IP, IP addressing, VLANs, switches, routers, and Wi-Fi.
- Understanding of Microsoft 365 / O365 administration and troubleshooting.
- Experience working with ITSM or ticketing systems.