Overview
This role is a short-term contract for an Oracle Developer, focusing on the development, configuration, and enhancement of Oracle Service Cloud solutions. The candidate will work both independently and collaboratively with stakeholders to ensure effective customer service operations and adherence to best practices. The position offers flexible engagement options and the chance to work on cutting-edge technology within a supportive environment.
Responsibilities
- Configure and administer Oracle Service Cloud (RightNow) applications to meet business needs.
- Design, create, and maintain custom objects, fields, tables, and their relationships within the platform.
- Develop and configure business rules, workflows, and automation processes to streamline customer service operations.
- Configure workspaces, reports, dashboards, and user interfaces to enhance usability and reporting capabilities.
- Support data management activities, including data imports, exports, and maintaining data integrity.
- Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
- Troubleshoot and resolve platform, configuration, and data-related issues efficiently.
- Document technical designs and participate in system testing and deployment activities to ensure smooth rollouts.
Requirements
- Degree in Computer Science, Information Technology, or related discipline, or equivalent commercial experience.
- Proven experience in developing and configuring Oracle Service Cloud (RightNow).
- Strong knowledge of SQL, database design, and integration with third-party applications.
- Oracle Service Cloud certification is desirable but not mandatory.
- Ability to work independently with strong analytical skills.
- Experience engaging effectively with stakeholders to gather requirements and analyze needs.
- Must be able to obtain DBS clearance if required.