Overview
We are seeking an experienced Oracle Service Cloud Developer for an initial 2-3 month contract with flexible part-time or full-time options. The successful candidate will work closely with stakeholders to support the development, configuration, and enhancement of Oracle Service Cloud solutions, ensuring scalable and efficient customer service operations aligned with best practices and security standards.
Responsibilities
- Configure and administer Oracle Service Cloud applications.
- Design, create, and maintain custom objects, fields, tables, and relationships.
- Develop and configure business rules, workflows, and automation processes.
- Configure workspaces, reports, dashboards, and user interfaces.
- Support data management activities including imports, exports, and data integrity checks.
- Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
- Troubleshoot and resolve platform, configuration, and data issues.
- Document technical designs, configurations, and development activities.
Requirements
- Proven experience developing and configuring Oracle Service Cloud.
- Strong experience creating and maintaining custom fields, objects, and data models.
- Experience configuring workspaces, business rules, and reports.
- Knowledge of Oracle Service Cloud Customer Portal and Browser User Interface.
- Familiarity with data migration and bulk data management.
- Strong troubleshooting and problem-solving skills.
- Experience working within Agile delivery environments.
- Degree in Computer Science, Information Technology, or equivalent experience.