Overview
As a Product & Account Lead, you will take full ownership of a key biotech account within a fast-growing deep-tech company, overseeing client relationships, product direction, and team management. Your role is crucial in bridging innovative AI technologies with practical applications, ensuring successful deployment and fostering long-term partnerships. You will collaborate closely with both clients and internal teams to execute strategic priorities and drive overall account performance in a hybrid work environment.
Responsibilities
- Own the Biotech Account, serving as the primary liaison between the client and internal teams.
- Set and manage client priorities, ensuring clear communication and realistic expectations.
- Oversee project delivery from promises made to successful implementation and usage.
- Monitor account health and commercial outcomes, reporting on performance to leadership.
- Lead and coordinate internal teams, maintaining momentum and aligning responsibilities.
- Translate client feedback into actionable product roadmaps, guiding the development process.
- Identify and pursue growth opportunities within the account, enhancing user adoption and revenue.
- Manage project plans, deadlines, and associated risks to ensure timely and budget-compliant delivery.
Requirements
- Minimum of 5 years of experience managing AI projects with various stakeholders.
- Proven track record of owning client relationships with commercial responsibility.
- Background in biotech, pharma, or life sciences, with relevant customer insights.
- Experience translating customer needs into product priorities for engineering teams.
- Ability to lead and coordinate technical teams, facilitating communication on trade-offs.
- Familiarity with modern AI and software technologies, such as Python and React.
- Strong skills in scope, requirements, and budget management with a proactive approach.
- Comfortable working independently and creating processes in an evolving environment.