Overview
We are seeking a Senior Salesforce Administrator with expertise in Service Cloud for a 12-month contract position. This role involves enhancing the Service Cloud platform by collaborating with both technical and business stakeholders to implement effective solutions. The ideal candidate will work in a team-oriented environment that prioritizes quality and continuous improvement while utilizing modern deployment practices.
Responsibilities
- Lead the configuration and enhancement of Salesforce Service Cloud.
- Manage the deployment lifecycle using contemporary DevOps practices.
- Prepare, validate, and deploy changes across Salesforce environments safely.
- Utilize GitHub and Gearset for source control and deployment management.
- Collaborate with technical and business teams to create scalable Salesforce solutions.
- Identify and mitigate technical debt within the platform.
- Support continuous improvement initiatives and platform optimization.
Requirements
- Extensive experience in Salesforce Administration, particularly with Service Cloud.
- Strong understanding of DevOps methodologies and modern deployment practices.
- Commercial experience with GitHub and Gearset.
- Ability to manage source control and safely deploy changes to production environments.
- Knowledge of Einstein AI capabilities in Salesforce.
- Experience in building solutions using clicks, including Flows and declarative automation.
- Familiarity with CTI integrations and contact center environments.
- Comfortable engaging in both functional and technical discussions.