Overview
The Senior Salesforce Administrator will play a crucial role in optimizing and enhancing the Salesforce Service Cloud environment for a well-established organization. This contractor will collaborate closely with key stakeholders, ensuring best practices in platform governance and deployments while acting as the primary subject matter expert. With a hybrid working arrangement of two days in the London office, the role offers a significant opportunity to influence platform strategy and improve operational processes.
Responsibilities
- Act as the primary Salesforce subject matter expert and key point of contact for stakeholders across the business.
- Own the health, stability, performance, and governance of the Salesforce Service Cloud environment.
- Manage deployments, release processes, and environment management activities using modern DevOps practices.
- Deliver enhancements from requirements gathering through to configuration, testing, deployment, and user adoption.
- Lead data backup, retention, and archiving activities to support platform integrity and compliance.
- Support customer service initiatives and wider Salesforce project work as required.
Requirements
- Strong expertise in Salesforce Service Cloud administration and platform management.
- Proven experience working as a senior Salesforce SME and trusted business partner.
- Hands-on experience with Salesforce DevOps practices, release management, and deployment governance.
- Strong knowledge of GitHub and Gearset for source control and deployment management.
- Experience using Salesforce Developer Console within a complex Salesforce environment.
- Understanding of environment comparison, deployment planning, and change control processes.
- Ability to gather requirements directly from stakeholders and translate them into effective Salesforce solutions.
- Comfortable leading enhancements through the full delivery lifecycle.