Overview
The Salesforce Core Tech Lead will be responsible for defining and owning the technical direction of our Salesforce Core platform, including Service Cloud, OMS, and Experience Cloud. This hands-on leadership role involves setting architectural standards, overseeing code quality, and providing day-to-day leadership for two mid-level Salesforce engineers. The lead will collaborate closely with various stakeholders including Commerce Cloud leads, QA, DevOps, and business units across North America and EMEA.
Responsibilities
- Own the technical architecture for the Salesforce Core platform, defining object models and integration patterns.
- Design end-to-end solutions for Service Cloud and OMS.
- Perform code and configuration reviews for all Core changes and approve pull requests.
- Write production code in Apex, LWC, and Flow, allocating 40-50% of time hands-on.
- Own the release process and CI/CD for the Core platform.
- Lead root cause analysis on production incidents and drive resolution.
- Mentor and manage technical growth for two mid-level engineers.
- Participate in sprint planning and collaborate with the Product Owner on backlog refinement.
Requirements
- 7+ years of Salesforce development experience, with at least 2 years in a lead or architect role.
- Deep hands-on experience with Service Cloud, including case routing and Omni-Channel.
- Expertise in Apex, LWC, Flow, and the ability to identify optimal solutions.
- Strong integration experience with REST, SOAP, and middleware like MuleSoft.
- Proven skills in managing Salesforce release pipelines and CI/CD practices.
- Experience in performing quality code reviews and mentoring engineers.
- Ability to work across US and UK time zones with distributed teams.
- (Optional) Familiarity with Salesforce OMS, change management in SOX environments, and eCommerce backgrounds.