Overview
We are seeking a Senior Business Analyst to support a major digital transformation programme for a large public sector organisation. In this fully remote role, you will work closely with multidisciplinary teams to design user-centric platforms and define migration strategies, ensuring alignment with wider business and technology objectives. This position requires a candidate with extensive experience in delivering complex projects within Government Digital Service (GDS) environments, as well as a thorough understanding of user needs and service standards.
Responsibilities
- Lead business analysis activities across large-scale digital transformation programmes.
- Elicit, analyse and document business, user and technical requirements.
- Facilitate workshops with senior stakeholders, service users and delivery teams.
- Develop user stories, acceptance criteria, process maps, and business requirements documentation.
- Support service design and discovery activities in line with GDS standards.
- Map current and future state processes and identify opportunities for improvement.
- Collaborate closely with Product Managers, Delivery Managers, Service Designers, User Researchers, and Technical Architects.
- Ensure solutions align with organisational objectives, user needs, and GDS best practice.
Requirements
- Significant experience as a Business Analyst within GDS-aligned organisations or public sector digital programmes.
- Proven track record delivering complex digital transformation projects.
- Strong experience working within Agile delivery environments.
- Excellent stakeholder management skills, including engagement with senior leadership.
- Strong requirements gathering, workshop facilitation, and process modelling expertise.
- Experience creating user stories, epics, acceptance criteria, and managing product backlogs.
- Strong understanding of user-centred design principles and the GDS Service Standard.
- Desirable experience working across Discovery, Alpha, Beta, and Live phases of delivery.