Overview
The Service Designer will work remotely to enhance user-centered services in a public sector context. Collaborating with multidisciplinary teams and stakeholders, the contractor will map end-to-end services, conduct user research, and develop practical solutions aimed at improving service delivery. This role focuses on understanding user needs and ensuring services are accessible and inclusive.
Responsibilities
- Design and improve end-to-end services across complex environments.
- Map current and future-state user journeys, service blueprints and processes.
- Conduct user research to inform service design decisions.
- Identify service gaps, pain points and opportunities for improvement.
- Collaborate with User Researchers, Business Analysts, Product Managers, and technical teams.
- Facilitate workshops and engage stakeholders to validate service concepts.
- Ensure services are accessible and user-centered.
- Support evidence-based decision-making and continuous improvement.
Requirements
- Proven experience as a Service Designer within government or the public sector.
- Strong experience in mapping end-to-end services and user journeys.
- Experience in multidisciplinary Agile teams.
- Ability to translate user needs and research findings into service improvements.
- Strong stakeholder engagement and workshop facilitation skills.
- Understanding of user-centered design principles and accessibility.
- Excellent communication, analytical, and problem-solving skills.