Overview
We are seeking a Senior Dynamics 365 Sales Implementation Specialist to spearhead the hands-on delivery and continuous development of a CRM platform. This fully remote role involves close collaboration with business stakeholders and technical teams to translate business requirements into effective solutions that enhance sales processes. The ideal candidate will take ownership from implementation through optimization, ensuring seamless integration and ongoing improvement within Microsoft Dynamics 365 and the Power Platform.
Responsibilities
- Lead the end-to-end delivery of Dynamics 365 Sales, from requirements gathering to post-go-live support.
- Configure and optimise core CRM functionality to enhance sales processes.
- Translate business requirements into functional specifications and technical solutions.
- Build and maintain model-driven applications using the Microsoft Power Platform.
- Develop automation with Power Automate, workflows, and low-code tools.
- Design integrations between Dynamics 365 and external systems using APIs and Azure services.
- Manage application lifecycle management (ALM) and deployment processes.
- Troubleshoot complex platform issues and implement technical solutions effectively.
Requirements
- Proven, hands-on experience with Microsoft Dynamics 365 Sales in a live business environment.
- Strong understanding of the Dynamics 365 Sales data model and configuration capabilities.
- Practical experience with Microsoft Power Platform, including Power Apps and Power Automate.
- Experience in developing model-driven applications and providing ongoing support.
- Knowledge of application lifecycle management (ALM) and deployment processes.
- Ability to engage both technical and non-technical stakeholders effectively.
- Proven troubleshooting skills for complex technical issues.
- Relevant Microsoft certifications are desirable but not mandatory.