Overview
The Business Analyst - Integrations will play a crucial role in bridging the gap between business needs and technical solutions within a luxury retail environment. This position is designed for an adaptable professional who can not only gather requirements but also help shape solutions by collaborating closely with developers. The role will focus on supporting key digital system integrations and enhancing customer experiences, significantly impacting operational efficiency.
Responsibilities
- Collaborate with business stakeholders and technical teams to define integration solutions.
- Analyze and document technical requirements for API and system integrations.
- Write user stories and acceptance criteria in an Agile environment.
- Work closely with development teams to challenge technical solutions and provide input on troubleshooting.
- Support the integration of digital systems, including returns and exchange solutions.
- Enhance customer communications and shipment tracking processes.
- Drive improvements in customer retention through optimized user experiences.
- Shape functional solutions beyond simple documentation.
Requirements
- Proven experience as a Technical Business Analyst with a focus on API and system integrations.
- Strong background in e-commerce and online retail environments.
- Experience working in Agile delivery teams, with skills in writing user stories and acceptance criteria.
- Familiarity with Product Owner responsibilities or experience functioning in that capacity.
- Ability to thrive in fast-paced, lean environments and take ownership of solutions.
- Understanding of data flows and technical integration challenges.
- Excellent communication and collaboration skills.