Overview
We are looking for an experienced Service Transition Manager to join the IT Operations team within the Group IT Department. This pivotal role will facilitate the transition of IT services in a complex organizational environment, particularly focusing on substantial legacy systems and service model transformations. The successful candidate will collaborate closely with various stakeholders, ensuring effective service delivery while managing multiple concurrent workstreams.
Responsibilities
- Manage the transition of IT services within large organizations.
- Support service model transformation and organizational change initiatives.
- Build and maintain effective relationships with senior stakeholders across diverse teams.
- Oversee operational readiness and the delivery of IT services into live operations.
- Handle complex issues and escalations effectively.
- Coordinate multiple concurrent workstreams in a highly complex setting.
- Engage with outsourcing partners, particularly with Indian providers when necessary.
Requirements
- Significant experience in managing IT service transitions in large, complex organizations.
- Strong background in dealing with legacy IT environments.
- Demonstrated capability in supporting service model transformations.
- Proven stakeholder management skills with a focus on quick relationship building.
- Exceptional organizational and prioritization skills.
- Experience working with outsourcing partners, with a preference for familiarity with CGI.
- Strong understanding of IT service transition processes.