Overview
The ServiceNow Architect will play a critical role in designing, implementing, and leading ServiceNow solutions specifically for Sales Order Management in Telecommunications. Collaborating closely with a global IT consultancy and a leading telecom client, the architect will leverage their hands-on expertise to define scalable IT operations architectures and drive AIOps initiatives. The contractor will work in a hybrid arrangement, providing flexibility with remote work options.
Responsibilities
- Lead the design and implementation of ServiceNow Technology Service Operations Management (SOMT) solutions.
- Define end-to-end ServiceNow architecture aligned with enterprise IT operations strategies.
- Oversee the implementation of SOMT solutions across large enterprise landscapes.
- Act as the Technical Authority for SOMT solutions, guiding best practices and mentoring team members.
- Design and implement AIOps-driven event correlation and noise reduction techniques.
- Establish SOMT governance, standards, and architectural guardrails to ensure compliance and optimization.
- Collaborate with stakeholders to drive observability and proactive operations using ServiceNow modules.
Requirements
- Extensive experience in ServiceNow architecture and SOMT (Sales Order Management for Telecommunications).
- Proficiency in ServiceNow ITSM and IT operations management.
- Strong technical skills in monitoring tools like Splunk, Dynatrace, AppDynamics, Azure Monitor, and AWS CloudWatch.
- Ability to define and manage CMDB data sources effectively.
- Experience in ServiceNow scripting, including JavaScript and Glide APIs.
- Familiarity with high-level designs (HLDs), low-level designs (LLDs), and architecture diagrams.
- Demonstrated leadership ability in a technical environment, including mentoring and guiding teams.