Overview
The ServiceNow Architect will play a critical role in leading the architecture and implementation of the ServiceNow telecom order management system. The contractor will collaborate closely with both onsite and offshore teams to ensure the effective delivery of service-order journeys, while establishing reusable patterns and technical standards. This hybrid role will involve a combination of remote work and onsite engagement in Reading, requiring a strong technical leadership presence throughout the project.
Responsibilities
- Own the solution architecture for the ServiceNow SOMT implementation.
- Establish reusable service-order patterns and integrable inventory models.
- Make technical decisions clear and explicit, including delivery risks.
- Lead discussions with vendor-engineering teams regarding design options.
- Ensure alignment of CMDB and service-model practices.
- Review code to diagnose implementation gaps and ensure best practices.
- Communicate scope, effort, and impact of project dependencies clearly.
- Facilitate design acceptance and technical handover across teams.
Requirements
- Proven experience in ServiceNow telecom order-management or service-fulfilment architecture.
- Strong understanding of service-order lifecycles and resource specifications.
- Hands-on experience with ServiceNow workflows and integration patterns.
- Ability to define usable contracts over API reliance.
- Experience managing technical handover and acceptance across teams.
- Understanding of TMF standards related to product and service ordering.
- Strong communication skills to articulate technical scope and dependencies.
- Demonstrated ability to work effectively in a hybrid environment.