Overview
We are seeking an experienced User Researcher to join a leading digital consultancy focused on transforming public sector services. This part-time role requires the contractor to support a government project by conducting user research over four days per week, with potential for occasional travel for in-person sessions. The User Researcher will work closely with Agile delivery teams to ensure that digital public services meet user needs effectively and align with GDS service standards.
Responsibilities
- Conduct user research to gather insights for a government digital project.
- Collaborate with multidisciplinary delivery teams to incorporate user feedback into the project.
- Engage with stakeholders to communicate research findings and recommendations.
- Develop research plans and methodologies suitable for public sector projects.
- Analyze data and produce reports to inform design and development processes.
- Ensure compliance with GDS service standards throughout the research process.
- Manage user research activities in alignment with project timelines and deliverables.
Requirements
- Proven experience as a User Researcher in the public sector.
- Strong understanding of GDS service standards.
- Experience working on website development projects.
- Knowledge of public healthcare projects is a plus.
- Excellent communication and stakeholder management skills.
- Ability to work effectively within Agile teams.
- Familiarity with qualitative and quantitative research methodologies.