Overview
We are seeking a skilled 2nd/3rd Line Engineer to provide remote support for migration projects and general IT support on an ad-hoc basis. This role involves managing email and data migrations, as well as serving as an escalation point for complex issues from first-line support. The contractor will collaborate with SMEs across various sectors, delivering solutions tailored to each client's needs, particularly during onboarding and migration phases.
Responsibilities
- Manage email migrations from various platforms to Microsoft 365 and Exchange Online.
- Execute data migrations from file servers to SharePoint/OneDrive and other cloud storage solutions.
- Conduct pre-migration discovery and planning, scheduling cutovers to minimize client disruption.
- Perform post-migration tasks, including clean-up of mail flow and DNS settings.
- Administer Microsoft 365 and Entra ID, ensuring effective user management.
- Handle complex escalations from 1st line support, providing deeper technical fixes.
- Create and maintain documentation and handover notes for migration projects.
- Interact with non-technical client staff to facilitate smooth migration cutovers.
Requirements
- Proven experience in delivering end-to-end email and data migrations.
- Familiarity with migration tools such as BitTitan MigrationWiz and ShareGate.
- Strong administration skills in Microsoft 365, Exchange Online, and SharePoint.
- Good understanding of DNS, mail flow, and related configurations.
- Broad experience in desktop, server, and cloud support issues.
- Ability to effectively communicate with clients during technical processes.
- Experience with remote support tools and methodologies.
- Relevant Microsoft certifications (MS-102, MD-102 or similar) are desirable.