Overview
The BPO Programme Manager will play a crucial role in accelerating operational transformation within a leading international insurance group. Collaborating closely with business leaders, outsourcing partners, and the AI & Data team, this position focuses on identifying and delivering business process outsourcing (BPO), offshoring, and automation initiatives. The successful candidate will shape, prioritize, and implement a pipeline of transformation opportunities to optimize services and enhance overall efficiency.
Responsibilities
- Identify, shape and deliver BPO, offshoring, and automation opportunities.
- Build business cases and prioritize the transformation pipeline.
- Lead initiatives from assessment through transition and implementation.
- Collaborate with BPO/offshore partners to expand and optimize services.
- Support the implementation of AI-driven opportunities into operational processes.
- Develop future-state processes and Target Operating Models.
- Track benefits, cost savings, and delivery outcomes.
Requirements
- Extensive experience in BPO Programme Management, including BPO/offshoring and automation.
- Proven track record in process optimization and programme delivery.
- Experience within the insurance or financial services sector is highly advantageous.
- Demonstrated ability to work hands-on to identify opportunities and drive solutions through to delivery.