Overview
We are seeking a Business Analyst to join a project focused on transforming a local authority digital service. The successful candidate will collaborate with stakeholders to discover requirements, design solutions, and engage in testing activities. Hybrid working is expected, with necessary visits to the Greater Manchester site.
Responsibilities
- Conduct discovery and baselining activities for digital transformation projects.
- Design and document functional requirements and system specifications.
- Engage with stakeholders to gather insights and validate user needs.
- Map business processes using BPMN and create swimlane diagrams.
- Write user stories and acceptance criteria for system integrations.
- Build benefit cases to support project justification.
Requirements
- Proven experience as a Business Analyst in digital transformation projects for customer-facing services.
- Strong knowledge of process mapping techniques, particularly BPMN and swimlanes.
- Ability to write clear user stories, acceptance criteria, and data requirements.
- Experience in developing benefit cases for project evaluations.
- Familiarity with local government operations or experience in public sector organizations.
- Proficient in using Power BI for data analysis and reporting.