Overview
We are seeking a Business Analyst with a strong background in Salesforce to support a major CRM transformation within a large global organization. In this role, the contractor will work closely with sales and commercial stakeholders to analyze existing processes, gather requirements, and facilitate the successful implementation of Salesforce. The position requires collaboration between business and technical teams, ensuring that business needs are effectively translated into deliverables.
Responsibilities
- Collaborate with stakeholders to understand existing processes and gather requirements.
- Map future-state CRM processes and challenge current methodologies.
- Translate business needs into clear, actionable requirements for delivery.
- Facilitate workshops with stakeholders to drive clarity and engagement.
- Work with technical teams to ensure effective implementation of Salesforce solutions.
- Assist in the integration of Salesforce with existing enterprise systems.
- Support ongoing CRM transformation initiatives and potential extensions of the contract.
Requirements
- Proven experience as a Salesforce Business Analyst in large-scale implementations or CRM transformations.
- Strong skills in requirements gathering and process mapping.
- Experience in facilitating workshops with senior stakeholders.
- Familiarity with Salesforce integrations and enterprise system landscapes.
- Knowledge of MuleSoft is highly advantageous.
- Exposure to SAP or SAP BTP is beneficial, but not essential.
- Ability to collaborate effectively across business, technical, and third-party teams.