Overview
The Deputy Service Lead Consultant will support a government health agency in enhancing its Surge Response Service (SRS) platform, which addresses health threats through efficient contact management and diagnostics. The successful candidate will collaborate with various stakeholders to ensure the operational readiness and resilience of the service, while contributing to its strategic roadmap and project management efforts. This remote role is essential for the timely and effective response to public health challenges.
Responsibilities
- Coordinate operational priorities, activities, and dependencies, escalating risks and decisions when required.
- Develop and maintain operational readiness and mobilisation plans, identifying gaps and driving actions to address them.
- Support service roadmap development by translating policy requirements and operational needs into practical delivery plans.
- Define requirements and support the commissioning of business and technical services.
- Manage preparedness projects, including budgets, milestones, risks, and progress reporting.
- Prepare business case contributions, senior briefings, and decision papers to facilitate effective decision-making.
Requirements
- Strong project and operational delivery experience within complex public-sector environments.
- Experience in preparing services for mobilisation, emergency preparedness, or pandemic response.
- Ability to translate policy and operational requirements into actionable plans and deliverables.
- Experience contributing to business cases and drafting briefings for senior stakeholders.
- Excellent stakeholder management skills across clinical, policy, operational, and technical teams.