Overview
We are seeking a highly skilled Dynamics 365 CE Solution Architect to spearhead the Discovery and Mobilisation phase of a critical service transformation program. In this customer-facing role, you will collaborate closely with business stakeholders, subject matter experts, and the delivery team to design the architecture and roadmap for implementing solutions centered around Microsoft Dynamics 365 Customer Service, Field Service, and Power Platform. The position is based onsite in Hampshire and requires active security clearance.
Responsibilities
- Lead Discovery workshops and stakeholder sessions.
- Gather, validate and challenge business requirements.
- Define the target Dynamics 365 and Power Platform architecture.
- Produce High-Level Designs and key solution architecture artifacts.
- Define MVP scope, priorities, and implementation roadmap.
- Lead solution definition across Customer Service and Field Service.
- Define integration, data, security, and reporting considerations.
- Manage risks, assumptions, dependencies, and key architectural decisions.
Requirements
- Proven experience as a Dynamics 365 Solution Architect.
- Strong expertise in Dynamics 365 Field Service.
- Experience with Dynamics 365 Customer Service.
- Comprehensive knowledge of Power Platform and Dataverse.
- Experience leading Discovery and Design phases.
- Ability to produce High-Level Designs and architecture documentation.
- Strong workshop facilitation and stakeholder management skills.
- Experience defining MVP scope and implementation roadmaps.